Frequently Asked Questions

Here are answers to the most common queries we get from our customers. If you can't find what you need here, just get in touch via the email at the top left of the page.

Shipping and Delivery

Where are you located?

Our main office is in Australia and we manufacture and ship directly from our warehouse in Shenzhen.

How much does shipping cost?

Scratch Craftology gives you free standard shipping on all orders over $50 USD.

Standard shipping: $4.95 per product.

Express shipping: $25 per order.

All orders include a tracking number and free insurance.

Do you deliver to my country?

Yes, we ship internationally. All orders are fully insured. Once you order you'll get your own tracking number emailed to you.

Do I get tracked shipping?

Yes. When your order has been dispatched, we'll send you an email with the tracking number and a link to the website where you can track it.

How long does delivery take? 

Standard shipping reaches most customers within 10 to 20 business days. 

Express shipping reaches most customers within 5 to 10 business days.

You get a tracking number and free insurance with every order.

What if I’m out when my order arrives?

If you're out when your package is delivered, your mail person will find a safe place to leave your parcel or will take it to the nearest Post Office. They will leave a card explaining how you can collect your parcel. 

Orders will be held at your nearest Post Office for 10 working days before being returned to us.

Don't forget to take the delivery notification (collection card, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.

How will my order be packaged?

We carefully package your order carefully so it can't bend or crease, so you can rest assured it will arrive in pristine condition.

Where's my order?

If your parcel is more than 7 working days overdue, please email us.

Returns & Refunds

At Scratch Craftology we're not happy unless you are, which is why we offer a 30 day free returns policy. Learn more about our Returns Policy here.

Our Guarantee

When you shop with Scratch Craftology, you can shop with confidence because you are covered by our 30 Day Satisfaction Guarantee. If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.

We have a fantastic customer service team who are on hand to help. Please email us at if you need assistance.

Security and Privacy

What is your privacy policy?

Is it safe to order online?

Yes, it is completely safe to shop at Scratch Craftology with your credit or debit card. 

When you click the 'Go to secure checkout' button, you enter the secure section of the website. We promise to keep your name, address, credit card details and any other personal information you give to us completely secure. 

Our secure server encrypts all your personal information (including credit or debit card numbers name and address) before it is sent to us. We use encrypted SSL security to ensure that your credit card information is 100% protected.Your card details are presented directly to our bank for clearance.

What will it say on my card statement?

Your purchase will show up on your statement simply as 'Scratch Craftology'.

What currency do you use for international orders?

Prices on our website should be listed in the currency of your current location. However, all charges are made in U.S. Dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card.

Full terms of service

Customer Service

What do customers think of your products?

How do I contact Customer Service?

Just email us at

How do I return an item?

About Scratch Craftology

The Scratch Craftology Story

Why buy from Scratch Craftology?

Find out what our customers say here.